Frequently Asked Questions
How does AskGemma integrate with our existing HR systems?
AskGemma seamlessly integrates with your existing HR systems and communication channels through webhooks and open APIs. For added flexibility, we also support integration via Zapier, allowing you to connect AskGemma to a wide range of third-party applications. This integration ensures a smooth workflow and provides a unified platform for managing your HR processes.
What data does AskGemma collect and how is it protected?
AskGemma collects data on user interactions with the chatbot, such as the questions asked and the responses provided. We do not collect any personal data from users, and the chatbot does not ask for any personally identifiable information. This ensures the privacy and security of your employees' data.
Can AskGemma handle complex HR inquiries, such as those related to benefits or compensation?
Yes, AskGemma can handle complex HR inquiries, such as those related to benefits or compensation. Our HR AI chatbot is trained on your organisation's HR documents, including your employee handbook, policies, intranet sites, and any other relevant documentation. If your organisation has gaps in its HR material, our HR consultancy team can provide over 200 templates to help and ensure AskGemma can provide accurate and comprehensive answers to employee queries.
How does AskGemma ensure accuracy and consistency in its responses?
AskGemma delivers accuracy and consistency in its responses by strictly adhering your organisation's knowledge base. This approach avoids hallucinations and ensures that the answers provided are aligned with your specific HR processes, policies, and guidelines.
Can AskGemma be customised to meet our organisation's specific needs?
Yes, AskGemma can be customised to meet your organisation's specific needs. We can tailor the HR AI digital assistant’s appearance and branding to match your company's style. Additionally, AskGemma's responses are customised based on the knowledge base we train it on, ensuring that the answers provided are relevant to your organisation's specific HR processes and policies.
What is the return on investment (ROI) of using AskGemma?
The return on investment (ROI) of using AskGemma varies depending on your organisation's size, the size of your HR team, and the specific AskGemma plan you choose. However, we can calculate ROI based on factors such as the time your HR team spends answering employee questions, the time it takes for employees to receive satisfactory answers, and the time employees spend searching for HR-related material. We will work with you to align ROI calculations with your organisation's specific KPIs.
How long does it take to implement AskGemma?
How long it takes to implement AskGemma depends on factors such as whether you're using the standalone or the integrated version and the maturity of your HR organisation's documentation. We'll work with you to develop a tailored implementation plan, including project planning and change management activities, to ensure a smooth transition and maximize the benefits of AskGemma.
What is the ongoing cost of using AskGemma?
The ongoing cost of AskGemma depends on which plan you’re using and the number of licenses you’ve purchased. Our plans are flexible, allowing you to scale up or down as you need to ensure you’re only paying for what you’re using. You can bolt on our HR Consultancy service at any time, as well as scale it down or remove it as you need. Reach out to get a demo and a specific quote for your organisation.